Insight Search Search Submit Sort by: Relevance Date Search Sort by RelevanceDate Order AscDesc Whitepaper May 3, 2021 Customer Service and Complaints: How Firms Can Build Long-Term Resilience and New Capabilities - Top of Mind Compliance Issues for 2021 Regulatory agencies around the world have intensified their focus on financial institutions’ customer service activities amid a dramatic COVID-19- related surge in complaints. These stepped-up regulatory efforts come during a period when many customer services functions have been forced to pivot to 100% remote operations and as many financial services companies are looking to build up their… Video June 22, 2020 Video - Need help to identify and prioritize pain points? Check out Protiviti's Business Resilience tool. This complimentary assessment tool helps business leaders quickly identify and prioritize their organization’s unique pain points, threats and vulnerabilities across their core functions, and then creates an agile operating model. Create your own triage heatmap of priorities and receive a recommended suite of practical tools and processes to best… Whitepaper March 16, 2022 Top Risks for 2021 and 2030 - Financial Services Industry Perspectives Pandemic-related policies and regulation, interest rate environment are top concerns in financial services industry The continuing global challenges and potential existential threat posed by the ongoing COVID-19 pandemic. Political divisiveness and polarization. Social and economic unrest. Gridlock. Artificial intelligence (AI), automation and other rapidly developing digital technologies. Rapid… Whitepaper March 4, 2022 Private Equity-Owned Companies Perspectives on Top Risks for 2021 and 2031 Private equity-owned companies weigh impact of pandemic risks, economic conditions, labor issues and more on growth plans When it comes to issues with that are threatening growth plans in 2022 and beyond, government policies designed to curb COVID-19, operational resilience, succession challenges, labor costs and inflation are identified as the top risk issues that companies owned by private… Podcast September 15, 2023 Podcast ǀ Driving Legal Operations Transformation Join podcast host Chad Volkert, Protiviti Managing Director and Global Leader of Legal Consulting, and special guest Kim Wolfe, Head of Legal Business Management for Wells Fargo, discuss the impact of legal operations on the business and how legal executives are increasingly gaining a seat at the table within their organization. Whitepaper March 24, 2023 Collaboration: The key to better management of cybercrime and financial crime Sharing information and lessons learned has become increasingly critical for the effective management of cybercrime and related financial crime. This need requires financial institutions to rethink how they have historically managed these risks. Whitepaper November 21, 2022 Building a Resilient Legal Department Many GCs are now embracing legal department optimization in response to new demands and challenges. They’re evaluating the legal function through new eyes — as a business unit — and taking an astute perspective to lead the legal department in delivering greater value for the enterprise. Newsletter September 28, 2022 Identifying and managing the critical risks of third-party providers “Outsourcing and other third-party relationships can bring multiple benefits to FIs, including: enhanced operational resilience; faster and more tailored financial products and services; cost reduction; greater innovation; and improved internal processes. However, outsourcing and third-party relationships can give rise to new or different risks to FIs and potentially to financial stability that… Survey December 8, 2022 Executive Perspectives on Top Risks for 2023 and 2032 The level of uncertainty in today’s global marketplace and the velocity of change continue to produce a multitude of potential risks that can disrupt an organization’s business model and strategy on very short notice. Survey December 15, 2022 Executive Perspectives on Top Risks 2023 & 2032 PE-owned companies weigh in on their top risks for 2023 and the next decade, from labor and global supply chain issues to resilience and cultureWhen it comes to the risk landscape for 2023 and the next 10 years, people, talent and culture top the list of concerns for organizations worldwide – specifically, succession challenges and the ability to attract and retain top talent, as well as being… Load More
